Buzz Inn Steakhouse

Reviews about Buzz Inn Steakhouse

• 1 / 5

  By Chris Nugent
  Unimpressive.
  
  1. First time visit with a friend of mine. No one made eye contact or greeted us--I had to get their attention. Also, no one asked if we'd been before or if we had any questions. Woman at the register greeted folks who were apparent regulars much more warmly than she did us, pretty much brushing us aside. Also, the football game seemed much more important to her than did our patronage. This reason alone is what spurred this review. Had the customer service been fantastic, the order accuracy issues highlighted below would have been easier to overlook.
  
  2. When we finally figured out the ordering procedure (you apparently order up front and they bring your food to the table after you take a number--a fact not made clear by any employee OR signage), the gal who took our order seemed in such a big damn hurry that accuracy would have been impossible. When my order arrived, it was correct. However, my friends was almost completely wrong, except for his scrambled eggs. We saw this happen to two other tables while we were there. Servers wandering around with food orders no one would claim, because the order was not accurate.
  
  3. Food quality was ok. Typical airport diner fare, I'd say. It did arrive quickly, and hot.
  
  I've visited a lot of airport diners, and this one has some work to do to improve, especially in the arena of service.
  April 16, 2017
• 1 / 5

  By mittby
  Ordered nachos. Not sure how they were able to accomplish this, the bottom layer was like burnt plastic, the middle layer was soggy, the top had unmelted cheese.. The service was horrible, about an hour and half from walking in the door till I left. Mind you I only had about 10 bites. Sorry to post because the location is amazing, but the food and service was absolutely horrible. They did comp the nachos, and said sorry about the taco salad.. I think she meant nachos..
  July 26, 2016